FAQs

How do I create an account?

If you are a customer with an existing TopRx account, please email us at customerservice@toprx.com (include your account number) to add a new user. You may add as many users as needed to an account.

If you would like to open a new account, please click Register and complete the information requested once you have agreed to the Terms of Use and have read the Privacy Policy.

Once you select Submit, you will receive a confirmation email. A TopRx team member will verify your account information and you will be notified through another email as soon as your account has been activated.

You can browse products as soon as you register, but you will not be able to add items to your shopping cart or place an order until your account is activated. Activation should take less than 24 hours.

How do I access my account information?

Hover over your name at the top right corner of the screen and select My Account > Customer Information. From here, you can change how you receive announcements about promotions and notifications about your orders.

How do I reset my password?

Go to My Account and select Change Password. Your new password must be at least seven characters long.

How do I complete forms and upload documents?

Go to My Account > Document Portal for links to forms.

To upload documents, enter the document name in the Document Description field. Click Add New File. You can indicate if your document contains sensitive information, such as bank data.

After you upload, your document will appear in My Documents.

How do I search for a product?

You can search for a product using the full or partial product name (brand or generic), SKU (item number), or NDC number. If an NDC number is not found, please search by the product name for alternatives. From the Products menu, you can find products by therapeutic category.

How do I request notification when a product is back in stock?

To monitor when an out-of-stock product will be available, click the item description to open the product information page and then select Notify Me When Available on the product information page. This will add the item to your back-in-stock subscription.

View all your back-in-stock requests at My Account > Back-in-Stock Subscriptions.

How do I create and edit product lists?

There are several ways to create and edit a list of products for future reference. The easiest way is, when searching for a product, select the Add to Product List icon. From here, you can select an existing list or create a new item list.

Another way to create a new product list is by clicking Create Product List from the product category page. To view a Product List, select My Lists at the top right of the page.

How do I order products?

Click on Add to Cart from the search results page, the detailed product information page, or from a product carousel.

Are there any restrictions on placing orders?

• The minimum order for generic products is $150.
• If the total value of generic items you are ordering is equal to or less than the total value of brand items in your shopping cart, you will be notified of a dollar match between brand items and generics. You must add the dollar difference in generic items to proceed with the order.
• Some items may have a daily maximum quantity limit.
• If your licensure, or Combat Meth Act certification (CH license) is expired or missing from your account, there may be a delay in processing your order. You will get an alert on the page and have the ability to upload the requested document to My Account > Document Portal.
• Ordering controlled substances may be restricted for some customers.

How do I track an order and view my order history?

Go to the Orders page listed under My Account and click on My Item History.

Here you can view your pending orders and payment status as well as your purchase history. You can search by item number, NDC number, product name, or invoice number. For more detailed order information, click on Details.

How do I download or print invoices?

From the My Account menu, go to Orders > My Order History. Click on the order number. You can either download the order invoice as a PDF or print the order receipt.

What is your return policy?

If you ordered an item that you want to return, review our Return Policy to determine if the item is returnable.

How do I request a return?

Please contact your account manager or Customer Service to request authorization for a return. All the information needed to process a return is located on the bottle sticker.

How do I re-order?

Go to the Order Information page by clicking on Details in My Account > My Order History. Click on Re-Order and proceed to Checkout.

How do I access pedigree data?

To view pedigree data for an order, click Pedigree on the TopRx home page.

Go to My Order History and click on Show Item Pedigree; the item’s pedigree data will be displayed.

You can also search for an item’s pedigree data in My Item History. Search by item number, NDC number, product name, or invoice number.

How do I register for the Controlled Substance Ordering System (CSOS)?

TopRx has partnered with Express222™ to process online Schedule II controlled substance (CII) orders, which eliminates the paper Form 222 and ensures Drug Enforcement Administration compliance.

CSOS delivers all the benefits of electronic CII ordering and fulfillment without complex system configurations, EDI requirements, or cumbersome setup wizards or profiles, and no forced changes to your current operational processes or integration requirements.

Contact your TopRx account manager to register for CSOS.

How do I place an order using CSOS?

Once your CSOS account is approved, log in to Express222™ and upload a copy of your digital certificate, which is the digital version of your written signature.

Create your order by clicking the Create, Send, and Manage e222 Forms link on Express222™. Select Create a New Order and fill in the quantity field next to each SKU. Click Save Form and Continue.

You can update personal contact information on the Order Disposition screen.

Submit your order by clicking Sign Order Now. Or you can submit the form later by clicking Save and Exit Without Sending.

TopRx will process the order and send it to your DEA-registered address.

If you have questions using Express222™, please contact your TopRx account manager for assistance.